Improving the customer experience

The challange

Rye Heritage Centre approached us in search of a new website. They challenged us to improve the online customer experience by making it possible for people to arrange visits through the website. They also wanted the website to function as a promotional tool for the museum.

Additionally, they were seeking a video to enhance the experience of their main attraction.

The Solution

We provided Rye Heritage Centre with a new website that has streamlined the customer experience. The integration of the online booking system has made arranging a visit much more convenient. We also produced a series of video and photo content for the website; the visuals of smugglers, castles and historical streets spark curiosity and intrigue in the minds of potential visitors who visit the online space.

Additionally, we worked alongside local historians to produce a video that is now a part of the Rye Heritage museum experience.

Company overview

Rye Heritage Centre

Here you can experience the “Story of Rye”, a 15-minute sound and light show featuring the famous Rye Town Model to guide you through the cobbled streets and hidden passages of Rye and enjoy the splendour of our medieval town.

Rye Heritage Centre is a must for visitors to the historic Cinque port of Rye and is one of the most popular visitor attractions in the region.


Leisure & Tourism

What we provided:
  • A new website
  • Integration of an online booking and payment system
  • Photography and video for the website
  • A video to enhance the museum experience
  • Aerial video of Rye

The Results

By implementing a digital ticketing system on the new website, the visitor experience was vastly improved, resulting in increased ticket sales and visitor satisfaction. Additionally, the enhanced model show with new projections and videos positively impacted visitor engagement and enjoyment. As a result, Rye Heritage Centre has become a more popular and accessible destination for both tourists and locals.

What our client thought...

“coming soon”

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